How do I return an item?
If, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights (see below).
For your protection, we recommend that you obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.
Statutory Rights: Cooling-off Period
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. To cancel your purchase under this cooling-off period send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate.
Do you also refund delivery charges?
Only under particular circumstances and these are: If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. We will not refund the postage charge, nor reimburse any other costs incurred by you, for the return of that item.
The item I received does not match the item I ordered. What should I do?
Please return the item, unopened and in its original condition. Provided the item is still in stock, we will mail it to you as quickly as possible. If for any reason we are unable to fulfil your order, we will issue a full refund for the price you paid for the item.
The item I received is faulty or damaged. Can I still return it?
If you receive an item that is faulty or damaged, please return it to us, indicating clearly the nature of the fault or damage, and we will mail you a replacement.
How will you refund my money?
Refunds will be credited to the card that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.